Refund policy

We accept returns of unopened and unused products where an order arrives damaged, defective, or incorrect, within 48 hours of delivery with proof of purchase. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund where appropriate.

To be eligible for a return, your item must be in the same condition that you received it, unused, sealed where applicable, and in its original packaging. To start a return, you can contact us at thelipbarkenya@gmail.com. 

Due to hygiene and safety reasons, we cannot accept returns or exchanges on opened or used lip care products.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thelipbarkenya@gmail.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.